Voluntary 30-Day Money-Back Guarantee for the StarterSet
In addition to your statutory right of withdrawal, we offer you a voluntary 30-day money-back guarantee for our StarterSet.
With this voluntary guarantee, you can return the correspondingly marked StarterSet within 30 days of receipt of the goods if you are not satisfied. Your statutory rights, in particular your statutory right of withdrawal, remain unaffected.
1. Scope of Application
The voluntary 30-day money-back guarantee applies exclusively to the StarterSet that is correspondingly marked on our website.
The following are excluded from the voluntary 30-day money-back guarantee in particular:
individually manufactured or personalised products,
other products that are not explicitly marked as covered by the guarantee,
products that are excluded from return for legal, hygienic or other compelling reasons.
2. Start of the Period
The 30-day period begins on the day on which you or a third party named by you, who is not the carrier, have received the StarterSet.
In the case of partial deliveries, the period begins upon receipt of the last goods or partial shipment.
3. Contact Us Before Returning
If you wish to make use of the voluntary 30-day money-back guarantee for the StarterSet, please contact our customer service before returning the item, stating your order number:
The prior contact serves solely to enable faster processing and assignment of your return.
4. Condition of the Goods / Hygiene Notice
The voluntary 30-day money-back guarantee only applies to the StarterSet if the returned goods are still in a condition that allows inspection and acceptance.
For products or product components that are subject to special requirements for reasons of health protection or hygiene, the voluntary 30-day money-back guarantee may be excluded if the goods have been opened, used, damaged or hygienically compromised.
The decisive factor is whether the goods are still returnable after inspection by us.
5. Return Shipping Costs
You shall bear the direct costs of the return shipment under the voluntary 30-day money-back guarantee, unless otherwise expressly agreed.
6. Return Address
Returns under the voluntary 30-day money-back guarantee must be sent to the following address:
After receipt and inspection of the returned goods, we will refund the purchase price you paid for the returned StarterSet covered by the guarantee using the same payment method you used for the original order, unless otherwise expressly agreed.
A refund will only be made if the conditions of this voluntary 30-day money-back guarantee are met.
8. Relationship to the Statutory Right of Withdrawal
This voluntary 30-day money-back guarantee for the StarterSet applies in addition to your statutory right of withdrawal and does not restrict your statutory rights.
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