FAQ
About Us
shower+ is natural skin care with salt in your own shower.
A personal story lies at the heart behind the shower+ products. You can find out more about this here.
Our products are vegan and therefore free from animal testing!
We care about quality and the environment. That's why our products are mostly manufactured in Germany. We also have a partner in northern Italy that takes on a small part.
Our company headquarters are in Lower Saxony, in the beautiful cathedral city of Hildesheim.
Application & care
Base+
You can use your shower as usual without a Stick+. Your shower routine is important to us! One of the priorities when developing the Base+ was not to impact the usual function of your shower.
We recommend that you simply integrate the salt shower into your normal shower routine. So, first take a normal shower, use shampoo & shower gel and then finally activate the salt shower.
It is best to turn off the water immediately after the Stick+ has completely dissolved. This way, the salt water can be absorbed by the skin and hair afterwards to provide additional moisture.
We recommend that you use up one entire stick in one go. However, the switching function allows you to switch to clear water at any time.
We have adapted our system product to you. The optimal salt concentration, the ideal oil-water emulsion. Other salts and oils can damage and cause malfunction of the Base+.
Stick+
"One Stick+, one salt application, one experience"
The Sticks+ are dosed for one-time use. The salt application has been adapted to the needs of people with problematic skin types. In our shop you will find a wide variety of Stick+ variants to find the ideal Stick+ for you.
With a single Stick+ you shower for about three minutes at a recommended water temperature of 37 °C. A single Stick+ is therefore designed for one shower process. The actual time may vary depending on the water pressure, shower head and water temperature.
We rely on natural ingredients. Our Sticks+ consist of pure natural sea salt and plant-based, organically-certified essential oils.
The essential oils we use are not fatty substances - we are talking about herbal essences. The amount used in our Sticks+ will not leave your hair greasy.
Not to worry! The essential oils used are much thinner than, for example, standard shower gels. You can easily rinse it out with clear water so that it doesn't remain slippery.
Installation
The Base+ was deliberately designed to fit almost all installation situations in conventional showers. Only concealed fittings that do not have a G ½" outlet accessible are not compatible with shower+ products. Should there be any complications during the installation, please do not hesitate to contact our customer service: kundenservice@showerplus.de
The Base+ can be installed in all possible orientations. A vertical position with the opening facing downwards may make the use just little more difficult.
The Base+ is super easy to install. Use the installation tool and go through the instructions step by step. You can also find installation tips on the packaging. If you still have questions, please contact us at kundenservice@showerplus.de . We're happy to help!
Thanks to the standardized G 1/2" outlet, the Base+ can also be mounted on a bathtub fitting. If you encounter difficulties, you are welcome to contact us at kundenservice@showerplus.de . We will support you as soon as possible.
During installation, you place the sealing rings between the fitting and Base+ and between Base+ and the shower hose.
For shorter outlet threads, place two sealing rings between fitting and Base+.
A sealing ring cracked during use? No problem - just contact our customer service kundenservice@showerplus.de and we will send you a new one!
An installation tool is included with our starter kit and Base+. You can use this to attach the Base+ after you have attached it by hand.
The shower hose is usually mounted by hand, so you can normally unscrew it by hand. If this is not the case, use a towel to give you a better grip or a pipe wrench with plastic jaws to dismantle it. Some shower hose models can also be dismantled with our included installation tool.
Order & return
Order
The delivery time is generally 3-5 working days, depending on the season. Delays may occur in the run-up to Christmas.
Have you already placed your order, but having problems with shipping? Please contact kundenservice@showerplus.de - we will be happy to help you.
As long as the status of your order is "in process", we can still adjust your order according to your wishes and make changes to the address or the quantity of goods. Please fill out our contact form and state your order number and your change requests. You can leave us a message using our contact form in our "Help" widget at the bottom right corner of the browser. The system will then automatically create a ticket for your request and notify you. One of our employees will then get in touch with you.
However, as soon as you have received a shipping confirmation, further changes are unfortunately no longer possible. For technical and organizational reasons, we cannot "intercept" the shipment before delivery.
We currently ship our products within Germany, Austria and Switzerland.
Payment via PayPal
Payment by credit card (Visa, Mastercard, Maestro, American Express)
Payment via Apple Pay
Payment via Klarna Pay Now
Payment in advance by bank transfer.
Returns
You can decide within 30 days whether you want to send the package back to us. The deadline for returning the goods is met if they are sent before the deadline expires. You can find more information here.
Please send your goods within the return period to: shower+ Entwicklungs- und Vertriebsgesellschaft mbH c/o Schwarzt GmbH, Ahstedter Str. 2, DE-31174 Schellerten, Germany.
We are currently a young start-up company. Unfortunately, we cannot pay for the return costs. These will be borne by the customer in the event of a return.
If your package does not arrive as desired or is damaged, please email our customer service at kundenservice@showerplus.de or fill out our contact form, stating your order number.
Maintenance & Cleaning
We recommend that you rinse the wet room with clear water after showering.
You can use the cleaning brush included in the starter set to roughly clean the inside of the Base+ after showering. To make cleaning easier, you can pull the transparent tube out of its holder. For the outer surfaces, we recommend commercial cleaners that are suitable for shower fittings. Please do not use harsh cleaning agents!
Feel free to contact us via kundenservice@showerplus.de . We will find a solution together.
No, the salt concentration is harmless. The surfaces of the shower fittings and attachments are coated and provide the necessary protection.
We have tested for you to the best of our knowledge and belief! Sustainability was a key factor in the construction of the Base+. We can replace components and thus enable you to use the Base+ for a long time.
Troubleshooting
Cause : There is only one sealing ring at the inlet of the Base+ and the screw thread of the shower fitting is very short.
Fix : Also use the third sealing ring that is included in the package.
Cause :
1. The bypass is calcified and is clogging the system.
2. The backflow preventer is defective.
Fix :
1. Rinse the Base+ with a commercially available limescale cleaner for sanitary fittings.
2. Contact us via kundenservice@showerplus.de. We will solve the problem together.