FAQ
About Us
shower+ is natural skincare with salt in the shower.
There is a personal story behind the products of shower+. You can find out more about it here.
Our products are vegan and therefore also free from animal testing! Fortunately, this is an EU regulation and therefore mandatory for cosmetic products. We are simply complying with the applicable guidelines.
The environment is important to us – for this reason, our products are largely manufactured in Germany. Only a small portion is handled by our partner in Northern Italy.
Our company headquarters are located in Lower Saxony. We come from the beautiful cathedral city of Hildesheim.
Application & Care
Base+
You can shower as usual even without Stick+. Your shower routine is important to us! One of the priorities during the development of Base+ was not to change the usual function of your shower.
We recommend simply integrating the salt shower into your usual shower routine. So first shower normally, use shampoo & shower gel, and activate the salt shower at the end.
It is best to turn off the water directly after the Stick+ has completely dissolved. This allows the salt water to continue being absorbed by the skin and hair afterwards and provides additional moisture.
We recommend using the entire stick in one go. However, thanks to the switch function, you can change to clear water at any time.
We have tailored our system product specifically for you — the optimal salt concentration and the ideal oil-water emulsion. Other salts and oils, etc., may cause damage or malfunctions to the Base+.
Stick+
"One Stick+, one salt application, one experience"
The Sticks+ are a dosed single-use application. The salt treatment has been adapted to the needs of people with problematic skin types. In our shop you will find various versions of the Sticks+ to help you find the ideal Stick+ for you.
With the dosed single-use application, you shower for approximately three minutes at a recommended water temperature of 37 °C. Each Stick+ is therefore designed for one shower session. Depending on water pressure, shower head and temperature, the duration may vary.
We rely on natural ingredients. Our Sticks+ consist of pure natural sea salt and plant-based essential, organic-certified oils.
The essential oils we use are not fatty substances — they are plant essences. The amount used in our Sticks+ will not make your hair greasy.
No worries! The essential oils used are much thinner than, for example, conventional shower gels. You can easily rinse them away with clear water, so they will not leave a slippery residue.
Installation
The Base+ was deliberately designed to fit almost all installation situations in conventional showers. Only concealed fittings without a G ½” outlet on the tile surface are not compatible with shower+ products. If you nevertheless encounter complications during installation, please contact our customer service: kundenservice@showerplus.de
The Base+ can be installed in all alignment positions. Only a vertical alignment with the opening facing downward makes operation slightly more difficult.
The Base+ is super easy to install. Use the installation tool provided and follow the instructions step by step. You will also find installation tips on the included packaging. If you still have questions, contact us at kundenservice@showerplus.de. We are happy to help!
Thanks to the standardized G 1/2” outlet, the Base+ can also be installed on a bathtub faucet. If you encounter any difficulties, feel free to contact us at kundenservice@showerplus.de. We will assist you as quickly as possible.
You place the sealing rings during installation between the faucet and the Base+, as well as between the Base+ and the shower hose.
If the outlet thread is shorter, place two sealing rings between the faucet and the Base+.
A sealing ring has torn during use? No problem — simply contact our customer service at kundenservice@showerplus.de and we will send you a new one!
An installation tool is included in our starter set and with the Base+. After positioning the Base+ by hand, you can use this tool to secure it.
Usually, the shower hose is hand-tightened. You can therefore loosen it manually. If this is not possible, use a towel to improve grip or a pipe wrench with plastic protective jaws to remove it. Some shower hose models can also be removed using the included installation tool.
Order & Returns
Order
You can find detailed information about shipping and delivery here.
You have already placed your order but are experiencing shipping issues? Please contact kundenservice@showerplus.de — we will be happy to assist you.
We currently ship our products within Germany and Austria.
- PayPal
- Credit card (Visa, Mastercard, Maestro, American Express)
- Apple Pay
- Google Pay
- Klarna Pay Now
- Prepayment bank transfer
You can find further information about payment methods and shipping here.
Returns
You may withdraw from this contract within one month without giving any reason. During this period, you can test our products. You can find further information here.
Please send your goods to: shower+ Entwicklungs- und Vertriebsgesellschaft mbH c/o Schwarzt GmbH, Ahstedter Str. 2, DE-31174 Schellerten, Germany.
If your package does not arrive as expected or is damaged, please contact our customer service by email at kundenservice@showerplus.de or fill out our contact form, stating your order number.
Maintenance & Cleaning
We recommend rinsing the wet area with clear water after showering.
You can use the cleaning brush included in the starter set to roughly clean the inside of the Base+ after showering. To make cleaning easier, you can remove the transparent tube from its holder. For the exterior surfaces, we recommend standard cleaners suitable for shower fittings. Please do not use harsh cleaning agents!
Please contact us at kundenservice@showerplus.de. We will find a solution together.
No, the salt concentration is harmless. The surfaces of the shower fittings and components are coated and provide the necessary protection.
We have tested it to the best of our knowledge and belief! A key factor in the construction of the Base+ was sustainability. We can replace individual components and thus enable you to use the Base+ long-term.
Troubleshooting
Cause: There is only one sealing ring at the inlet of the Base+, and the shower faucet thread is very short.
Solution: Also use the third sealing ring included in the delivery.
Cause:
1. The bypass is calcified and clogging the system
2. The backflow preventer is defective.
Solution:
1. Flush the Base+ with a standard limescale remover suitable for sanitary fittings.
2. Contact us at kundenservice@showerplus.de. We will solve the problem together.

